Privacy Policy
1. General Information
We take the protection of your personal data very seriously. Your personal data will be treated confidentially and in accordance with applicable data protection laws and this Privacy Policy.
This Privacy Policy informs you about what data we collect, how we use it, and for what purpose.
2. Data Controller
The entity responsible for data processing on this website is:
Neomium GmbH, Vagenerstr. 9B, 83620 Feldkirchen-Westerham
Managing Directors: Roxana Scur-Städtler, Marius Meißner
Email: info@neomium.eu
3. Collection and Storage of Personal Data, as well as the Nature and Purpose of Use
a) Data processing for contract fulfillment
In connection with the ordering and fulfillment of sales, we process the following personal data:
- Name
- Address
- Email address
- Order details
- Payment information
This data is stored on our own servers in Germany and used exclusively for the execution and fulfillment of your order.
b) Use of ERP system (ERPNext)
We use the ERPNext system to manage customer and order data.
- Data is stored exclusively on our own servers in Germany.
- No data is transferred to third countries.
The purpose of processing is the efficient management of customer relationships, orders, and internal business processes.
c) Transfer of invoice data (LexOffice)
We use LexOffice for the creation and management of invoices.
The following data is transmitted in this process:
- Name
- Address
- Invoice data
LexOffice operates its servers in Germany and complies with applicable German data protection standards.
Processing is carried out for proper accounting and tax reporting purposes.
d) Email communication
When you contact us via email, we store your email address as well as the content of the communication.
This is done for the purpose of:
- consultation
- support
- processing your inquiries
The data is stored on our own servers in Germany.
e) Shipping and Logistics
Disclosure to Shipping Service Providers
To deliver your order, we share your address data with the respective shipping service provider.
This includes:
- Name
- Shipping address
The disclosure is made exclusively for the purpose of delivering the goods.
Disclosure to DHL (shipment tracking)
If shipping is handled by DHL, your email address will be transmitted to DHL so that you can receive shipment tracking information.
This disclosure is made solely for the purpose of shipping processing and providing information about the delivery status.
4. Legal Basis for Processing
The processing of your data is based on:
- Art. 6(1)(b) GDPR (performance of a contract)
- Art. 6(1)(f) GDPR (legitimate interest, e.g., support and communication)
- Art. 6(1)(c) GDPR (legal obligations, e.g., tax retention)
5. Retention Period
Your personal data will only be stored for as long as necessary for the respective purposes or as required by statutory retention periods.
- Invoice data: in accordance with tax regulations
- Communication data: for as long as necessary for support and documentation
6. Your Rights
You have the right:
- To obtain information about your stored data (Art. 15 GDPR)
- To request the rectification of inaccurate data (Art. 16 GDPR)
- To request the erasure of your data (Art. 17 GDPR)
- To request restriction of processing (Art. 18 GDPR)
- To object to processing (Art. 21 GDPR)
- To request data portability (Art. 20 GDPR)
7. Withdrawal of Your Consent
If the processing is based on your consent, you may withdraw it at any time with effect for the future.
8. Right to File a Complaint
You have the right to file a complaint with a data protection supervisory authority regarding the processing of your personal data.
9. Data Security
We implement appropriate technical and organizational security measures to protect your data against manipulation, loss, or unauthorized access.
10. Validity and Changes to This Privacy Policy
This Privacy Policy is currently valid and was last updated on: March 22, 2026.
We reserve the right to amend this Privacy Policy as necessary.